Frequently asked questions
Does the shipping box have to be cardboard?
Yes all GBC shipping boxes MUST be constructed of cardboard. For environmental reasons, we encourage Canadians to re-use their empty e-commerce shipping boxes. Recipient charities ensure that all cardboard is recycled properly.
Can I use a plastic bag or a sturdy cloth bag for my donation?
No. Only cardboard boxes will be accepted. We will accept cardboard boxes of up to 2ft x 2ft x 2ft in size - or 8 cubic square feet. Boxes do not need to be square, but they shouldn’t surpass 8 cubic square feet in size — ie: 1ft x 2ft x 3ft (6 cubic ft total), or similar configuration is acceptable.
How big and what shape can my shipping box be?
How many boxes may I drop off at one time, for donation?
We will accept up to 12 donation boxes at one time, from a single household, but please be certain that all contents match the needed items criteria supplied by Canadian charities.
It is alright to drop-off to a PUDOpoint COUNTERS location not near to my home?
As long as lock-downs or periods of quarantine are not in effect, you can drop boxes off to any participating PUDOpoint Counters location.
What sorts of gently used and new clothing and footwear items should I pack?
tops, blouses and sweaters
pants, shorts and bottoms of all sorts
coats for all seasons
footwear for all seasons
new socks and underwear
accessories like purses, hats, gloves, scarves, jewelry and other fashion items
What if I have quantities of new or retail merchandise donate?
Does my donation qualify for a tax receipt?
Similarly to when Canadians drop donated goods to thrift store donations centres, tax receipts are not issued. Exceptions may be made in those instances when a small business or retailer makes special arrangement with us by email, to donate quantitites of new merchandise.
Is it safe to drop-off donation boxes during the pandemic?
Dropping a donation boxes or boxes to a PUDOpoint COUNTERS location near you is comparable to visiting a postal outlet or shipping centre, or dropping off an online shopping return.